Refund and Returns Policy

At Print31, we take pride in creating high-quality custom-made goods tailored to your specifications. As most of our products are made to order, we have a returns policy that reflects this while ensuring customer satisfaction.

Returns & Refunds

Custom-Made Items: Due to the personalised nature of our products, we are unable to accept returns or offer refunds unless the item is faulty, damaged upon arrival, or significantly different from what was ordered.
Non-Custom Items: If you have purchased a non-custom item, you may return it within 14 days of receipt, provided it is unused and in its original packaging.
Change of Mind: If you change your mind about a purchase, you may return the item within 14 days of receiving it. This applies to both custom-made and non-custom items, provided the item is unused, in its original condition, and meets our return policy criteria.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14- days of receiving your order. We may request photos of the issue to assess the situation and offer a resolution, which may include:

A replacement of the item
A refund (if a replacement is not possible)

How to Initiate a Return

To request a return or report an issue, please email us at [your contact email] with:

Your order number
A description of the issue
Supporting photos (if applicable)

Once approved, we will provide instructions on returning the item (if necessary). Return shipping costs for faulty or incorrect items will be covered by us.

Cancellations

Custom Orders: Once a custom order has entered production, it cannot be cancelled or modified. If you need to make changes, please contact us as soon as possible after placing your order.
Non-Custom Orders: Cancellations are allowed before the item is shipped. If the item has already been dispatched, the standard return policy applies.

Exchanges

We do not offer exchanges on custom-made items unless there is an error on our part. For non-custom items, exchanges are possible if the item is returned unused and in its original condition within 14 days.

Final Notes

We reserve the right to refuse returns that do not meet our policy criteria.
Refunds (if applicable) will be processed within 7 business days of receiving the returned item.
Shipping fees are non-refundable unless the return is due to an error we made.

For any further questions, feel free to contact us at info[@]print31.com. We appreciate your understanding and thank you for choosing Print31!